Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > lag ,high ping and random drops
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Any help or guidance would be appreciated thanks.
If this is a recent problem then you should start by trying to pin point the exact cause. Here are a few suggestions to try out:
1. Make sure you are not fp to any player in your game room and that your ports are correctly been forwarded to your computers IP. You can double check this by running the Voobly network diagnostics. Please run the network diagnostics and share the outcome with me. You will find this option in here:
[You must login to view link]
2. Speak to your ISP to ensure they do not have any issues on their side. A faulty equipment, cable on their side can also be the cause of your problems.
3. If you are using an old router/ modem, it may be time to replace the device or at the very least update the firmware to the latest available.
4. If you are connecting multiple devices to your router, try disabling them all so your computer is the only one connected. Thereafter play a couple of games to see if it changes anything. This will tell you if the problem is with your router/ modem.
5. Monitor the packet loss by running a ping test on your computer while you are playing the game. If an when you drop, alt tab to check for packet losses. This will tell you if you are loosing connection mid game.
Note: You need to have a stable and consistent connection at all times when playing on Voobly.
Side notes: Close every other application while playing on Voobly including browsers, background applications and cloud sync agents and add an exception for Voobly and AOC in your firewall.
Here are the steps to configure Windows Firewall to play on Voobly:
http://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
Though firewall is a less likely cause in here it wouldn't hurt to play it safe.