Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > cant get voobly client
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I'm still unable to signin, Help!
Please follow the steps mentioned here to perform a clean installation of the Voobly client
http://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
If you are getting an error signing in after trying the above, kindly provide the error details (screenshot, error number etc)
Notes:
I had this problem before and at that time uninstalling the client and reinstalling it solved the problem.
OI thanks for help.
d/load from here and install, then see.
[You must login to view link]
Started successfully but it is stuck on signin screen. After a while I get following msg
Network Connection Error [Code: 40000000]. Connection errors are typically caused by a temporary server outage, a firewall, or a problem with your internet connection. If it's been a long time since you've connected to Voobly it's recommended that you redownload the client from the website.
Forwarded the ports and tried connecting.
The voobly client exe download link still doesn't download but the voobly client that I have installed logged in properly once. After I closed it, it stopped logging in.
Thanks for the helpful posts
im assuming you have an activated, updated operating system?
error 40000000 can be a name/account log in error as well as a failure to connect. not sure why it works, then doesnt. try changing your
password from settings, top of screen and see.
if you can get in to a lobby, from options at the top of the lobby screen, do the network/game diagnostic and show here.
some ip addresses from your isp are showing up on anti-spam servers. which may/not be causing this as voobly is under cloudfare. this ip is listed, 27.106.62.234, as suspicious.
you might want to check your router setting are saved, then switch it off from the electricity plug for a few minutes before trying again.
far as i remember the trial version doent work here which may be your problem. install from the cd's aok then aoc, like this: http://www.voobly.com/forum/thread/261259
ok
+sunny@voobly and +kitt Thanks for trying to help me.
1. Unstable internet connection:
If your connection drops very often or you have lot of devices connected to your router, you will have trouble connecting to Voobly. This also includes connections with low Bandwidth. Can you run a speedtest from [You must login to view link] and share the results in here?
2. A security application (firewall/ antivirus/ antimalware) program blocking access to Voobly. The easiest way to sideline this is to uninstall them all (temporarily) to see if the problem persists.
I would suggest if possible try and connect to a different network (maybe your neighbours wifi or your phone network with 3G/4G) only for testing purposes. That way you can be sure if there is a problem somewhere within your network.